Politique de remboursement

Refund & Returns Policy

Thank you for shopping with Shinra Vision. Please read our refund and returns policy carefully before placing an order.

Returns & Refunds
All purchases are considered final unless you receive an incorrect, faulty, or damaged item.

Incorrect, Faulty, or Damaged Items
If you receive the wrong item, or your item arrives faulty or damaged due to an error on our part, please contact us within 7 days of receiving your order.

You may be asked to provide proof, such as clear photos of the item, packaging, and order details.

Refunds or Replacements
Once your claim has been reviewed and approved, we may offer a replacement, refund, or suitable resolution depending on the issue.

Return Conditions
Items must be returned in their original condition, unused, and with all original packaging where possible. We reserve the right to refuse returns that do not meet these conditions.